Fire Station User Guide
This book contains information about the Fire Station Desktop application for Windows.
Getting Started
Signing In
The Sign In page is the first window you see after launching Fire Station Desktop. You must sign in using your FSSID or a Fire Station Desktop User before accessing your department's Fire Station data.
Sign In with Your FSSID
If your department requires an FSSID to sign in, you will see the Sign In with FSSID screen. To sign in using your FSSID, you must know your FSSID password and your FSSID must be linked to a personnel record in your department. Additionally, your computer must have internet access to sign in with an FSSID.
To sign in with your FSSID:
- Select your personnel record from the "Name" list
- Enter your FSSID password in the "Password" box
- Click the "Sign In with FSSID" button
For security purposes, Sign In with FSSID is required for departments using Cloud Data Hosting. After upgrading to the Fall 2023 release, departments using Cloud Data Hosting can still sign in using a Fire Station Desktop User for 30 days.
Switch to Sign In with Fire Station Desktop User
If your department allows signing in with a Fire Station Desktop User, you can switch to the Fire Station Desktop User Sign In screen by clicking the "Sign in With Fire Station Desktop User" link at the bottom of the screen. This option is available if Sign In with FSSID is not required for your department.
Personnel FSSID Upgrade
If you have a Fire Station Desktop User password that you used before the Fall 2023 release, and your personnel record is not already linked to an FSSID, you may upgrade to an FSSID using your Desktop User password.
To upgrade to an FSSID:
- Open the SignIn with FSSID screen
If FSSID Sign In is optional, use the "Sign In with FSSID" link to switch to this screen - Select your personnel record from the "Name" list
- Enter your Desktop User password
This is the password you have previously used to sign in to Fire Station Desktop - If your personnel record is eligible for an FSSID upgrade, follow the instructions to upgrade your user
- If your personnel record is not eligible for an upgrade, you will see the following message:
Once you have upgraded to an FSSID, you may use the Sign In with FSSID option. If available, you may also continue signing in with your Fire Station Desktop User. Keep in mind that your FSSID password and your Fire Station Desktop user password may be different.
Sign In with Your Fire Station Desktop User
If signing in with an FSSID is optional for your department, you will see the Sign In with Fire Station Desktop User after launching Fire Station Desktop. This screen lets you sign in using your Fire Station Desktop password and does not require an FSSID or internet access.
To sign in using a Fire Station Desktop User, you must know your Fire Station Desktop User password or this must be the first time you are signing in with your Fire Station Desktop User.
Your Fire Station Desktop User password may be different than your FSSID password.
To sign in with your Fire Station Desktop User:
- Select your personnel record from the "Name" list
- Enter your Fire Station Desktop User password in the "Password" box
If this is your first time signing in, enter a new password
- Click the "Sign In" button
Updating the Software
Fire Station Desktop receives updates from your Department Hub.
You will be notified of updates after signing in to Fire Station through a pop-up window.
Summary: Click "Check for Updates" while using Fire Station to install updates.
Checking Your Software Version
To determine which version of Fire Station you have installed, open the "Admin" menu and click the "About" link.
The version number is displayed in the pop-up window.
Manually Running Fire Station Setup
At times it may be necessary to start the setup program manually. This is typically caused by installation errors or other system configuration.
To do this, open C:\Program Files (x86)\Fire Station Software, LLC\Fire Station Setup v2
Then, double-click the Fire Station Setup application:
Personnel Module
Linking Personnel to FSSIDs
Personnel records in may be linked to an FSSID. Once linked, this person may use their FSSID password to sign in to Fire Station Desktop.
Follow these instructions to link an FSSID to personnel using Fire Station Desktop.
If your department uses Cloud Data Hosting, you may also link an FSSID using the Department Hub.
Linking an FSSID
To link an FSSID from Fire Station Desktop you must have the Department Manager permission in your department and you must sign in to Fire Station Desktop using your FSSID. You must also have Can Manage Personnel permission in Fire Station Desktop.
Once you are signed in using your FSSID, follow these steps to link a personnel record to an FSSID:
- Click "Personnel" > "Manage Personnel" to open the Manage Personnel screen
- Select the personnel record you would like to link an FSSID to
- Click the "FSSID" tab
- Then follow the instructions to link an FSSID
1 If the user's FSSID is already a member in the Department Hub, then select the FSSID from the drop-down list
2 If the user does not have an FSSID, or they are not a member in your Department Hub, click the "Send FSSID Invitation" button
- Once the FSSID is linked, or once the user accepts the invitation, the linked FSSID will be displayed
Incident Reporting Module
Fire Recovery USA Integration
Getting Started
You must be licensed for the Incident Reporting module to use this feature.
Fire Recovery USA (link) specializes in recovering the cost of your department's responses to motor vehicle collisions and fires as well as collecting payments for Fire & Life Safety Inspections and permit fees.
To get started:
- Sign up with Fire Recovery USA by sending an email to info@firerecoveryusa.com .
- After you have your Fire Recovery USA account set up, send an email to support@firestationsoftware.com and request the integration to be enabled.
By default, Fire Recovery USA only bills the following NFIRS incident codes. If you would like to bill other incident codes, please reach out to Fire Recovery USA and ask for additional codes to be enabled.
Default Billed NFIRS Codes | ||||
100 110 111 112 113 114 115 116 117 118 120 121 122 123 130 131 132 133 134 |
135 136 137 138 150 151 152 153 154 155 160 161 162 163 200 210 211 212 213 |
220 221 222 223 231 240 241 242 243 251 322 323 324 340 341 342 343 350 351 |
352 353 354 355 356 357 360 361 362 363 364 365 370 371 372 381 400 410 411 |
412 413 420 422 423 424 430 431 451 460 463 480 481 900 |
Submit a Call
- In Fire Station Desktop, navigate to Incident Reporting > Edit Entered Calls. You may need to sign in.
- Select the call you want to submit.
- At the top of the page, click the "Fire Recovery USA" icon button.
Settings & Permissions
These are settings and permissions that can be configured from the Fire Station Admin and Permisssions screens. This is used by department managers to configure and grant access to Fire Station.
Notification Text Messages
You can receive text message notifications from Fire Station when configuring notification groups. To do this, enter the phone number as an email address specifically formatted for your mobile carrier.
Enter your phone number in the following format:
<10 Digit Phone Number>@<Carrier Domain>
The following table lists the carrier domains for various carriers in North America.
Carrier | Format |
AT&T | <10 Digit Phone Number>@txt.att.net |
Sprint | <10 Digit Phone Number>@messaging.sprintpcs.com |
T-Mobile | <10 Digit Phone Number>@tmomail.net |
Verizon | <10 Digit Phone Number>@vtext.com |
All Tell | <10 Digit Phone Number>@message.alltel.com |
Boost | <10 Digit Phone Number>@myboostmobile.com |
Cellular South | <10 Digit Phone Number>@csouth1.com |
Centennial Wireless | <10 Digit Phone Number>@cwemail.com |
Cincinnati Bell | <10 Digit Phone Number>@gocbw.com |
Cricket Wireless | <10 Digit Phone Number>@sms.mycricket.com |
Metro PCS | <10 Digit Phone Number>@mymetropcs.com |
Powertel | <10 Digit Phone Number>@ptel.net |
Qwest | <10 Digit Phone Number>@qwestmp.com |
Rogers | <10 Digit Phone Number>@pcs.rogers.com |
Suncom | <10 Digit Phone Number>@tms.suncom.com |
Telus | <10 Digit Phone Number>@msg.telus.com |
U.S. Cellular | <10 Digit Phone Number>@email.uscc.net |
Virgin Mobile USA | <10 Digit Phone Number>@vmobl.com |
For example, to enter the phone number (123) 456-7890 on AT&T you would enter: 1234567890@txt.att.net
Incident Reporting Settings
Incident Number Length
By default, incident numbers are only 7 digits long. Incident numbers can be increased to a maximum of 9 digits. To enable/disable this feature:
- Sign in to Fire Station Desktop.
- In the left menu, select Admin > Manage Settings.
- Select the Incident Reporting tab.
- On the right side of the panel, select/deselect the checkbox labeled "Allow 9-digit Incident Numbers".
- Click the "Save" button at the top of the page.
NFIRS 5.0 only supports 7-digit incident numbers. For this reason NFIRS calls do not support the new 9-digit incident numbers. If you convert a quick call with a 9-digit incident number into a NFIRS call, the NFIRS incident number must be changed to 7-digits before the call can be validated.
Appendix
Security Requirements
This article provides a summary of the security requirements necessary when using Fire Station Desktop.
Networking Requirements
The following network services are used by Fire Station Desktop:
- TCP port 80 and TCP port 443 to:
- hub.firestationsoftware.com
- id.firestationsoftware.com
- apparatus-checks.platform.firestationsoftware.com
- field-reports.firestationsoftware.com
- TCP port 3306 to:
- fss1.firestationhost.com
- fss2.firestationhost.com
- fss3.firestationhost.com
- fss4.firestationhost.com
- fss5.firestationhost.com
This list is subject to change.