Fire Station User Guide

This book contains information about the Fire Station Desktop application for Windows.

Getting Started


Getting Started

Signing In

The Sign In page is the first window you see after launching Fire Station Desktop. You must sign in using your FSSID or a Fire Station Desktop User before accessing your department's Fire Station data.

Sign In with Your FSSID

If your department requires an FSSID to sign in, you will see the Sign In with FSSID screen. To sign in using your FSSID, you must know your FSSID password and your FSSID must be linked to a personnel record in your department. Additionally, your computer must have internet access to sign in with an FSSID.

1-sign-in-page.png

To sign in with your FSSID:

  1. Select your personnel record from the "Name" list
  2. Enter your FSSID password in the "Password" box
  3. Click the "Sign In with FSSID" button

For security purposes, Sign In with FSSID is required for departments using Cloud Data Hosting. After upgrading to the Fall 2023 release, departments using Cloud Data Hosting can still sign in using a Fire Station Desktop User for 30 days.

Switch to Sign In with Fire Station Desktop User

If your department allows signing in with a Fire Station Desktop User, you can switch to the Fire Station Desktop User Sign In screen by clicking the "Sign in With Fire Station Desktop User" link at the bottom of the screen. This option is available if Sign In with FSSID is not required for your department.

Personnel FSSID Upgrade

If you have a Fire Station Desktop User password that you used before the Fall 2023 release, and your personnel record is not already linked to an FSSID, you may upgrade to an FSSID using your Desktop User password.

To upgrade to an FSSID:

  1. Open the SignIn with FSSID screen
    If FSSID Sign In is optional, use the "Sign In with FSSID" link to switch to this screen
  2. Select your personnel record from the "Name" list
  3. Enter your Desktop User password
    This is the password you have previously used to sign in to Fire Station Desktop
  4. If your personnel record is eligible for an FSSID upgrade, follow the instructions to upgrade your user

    2-fssid-upgrade.png


  5. If your personnel record is not eligible for an upgrade, you will see the following message:

    3-fssid-upgrade-not-allowed.png


Once you have upgraded to an FSSID, you may use the Sign In with FSSID option. If available, you may also continue signing in with your Fire Station Desktop User. Keep in mind that your FSSID password and your Fire Station Desktop user password may be different.


Sign In with Your Fire Station Desktop User

If signing in with an FSSID is optional for your department, you will see the Sign In with Fire Station Desktop User after launching Fire Station Desktop. This screen lets you sign in using your Fire Station Desktop password and does not require an FSSID or internet access.

To sign in using a Fire Station Desktop User, you must know your Fire Station Desktop User password or this must be the first time you are signing in with your Fire Station Desktop User.

Your Fire Station Desktop User password may be different than your FSSID password.

4-database-user-sign-in.png


To sign in with your Fire Station Desktop User:

  1. Select your personnel record from the "Name" list
  2. Enter your Fire Station Desktop User password in the "Password" box
    If this is your first time signing in, enter a new password

    5-first-time-sign-in.png

  3. Click the "Sign In" button
Getting Started

Updating the Software

Fire Station Desktop receives updates from your Department Hub.
You will be notified of updates after signing in to Fire Station through a pop-up window.

Summary: Click "Check for Updates" while using Fire Station to install updates.


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Checking Your Software Version

To determine which version of Fire Station you have installed, open the "Admin" menu and click the "About" link.

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The version number is displayed in the pop-up window.

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Manually Running Fire Station Setup

At times it may be necessary to start the setup program manually. This is typically caused by installation errors or other system configuration.

To do this, open C:\Program Files (x86)\Fire Station Software, LLC\Fire Station Setup v2

Then, double-click the Fire Station Setup application:

4-manually-run-setup.png

Getting Started

Fire Station Software Getting Started Guide

Personnel Module - Adding Ranks/Adding Personnel in the desktop software

Apparatus Checks Module - Adding individual Apparatus

Permissions and inviting Personnel to establish FSSID Login Credentials

All personnel/members will need to set up FSSID login credentials associated with their email address.

Desktop Software - Permissions:

HUB FSSID Invite and Permissions:

Fire Station Software Desktop and HUB Fire Station+ User Guide

For any questions or additional assistance please contact :
               FSS Support
               Email: support@firestationsoftware.com
               Phone: 888-809-2673 Ext. 2

Personnel Module

Personnel Module

Linking Personnel to FSSIDs

Personnel records in may be linked to an FSSID. Once linked, this person may use their FSSID password to sign in to Fire Station Desktop.

Follow these instructions to link an FSSID to personnel using Fire Station Desktop.

If your department uses Cloud Data Hosting, you may also link an FSSID using the Department Hub.

Linking an FSSID

Once you are signed in using your FSSID, follow these steps to link a personnel record to an FSSID:

  1. Click "Personnel" > "Manage Personnel" to open the Manage Personnel screen


    1-manage-personnel.png


  2. Select the personnel record you would like to link an FSSID to


    2-select-personnel.png


  3. Click the "FSSID" tab


    3-fssid-tab.png


  4. Then follow the instructions to link an FSSID

     1  If the user's FSSID is already a member in the Department Hub, then select the FSSID from the drop-down list

     2  If the user does not have an FSSID, or they are not a member in your Department Hub, click the "Send FSSID Invitation" button


    4-fssid-invitation.png


  5. Once the FSSID is linked, or once the user accepts the invitation, the linked FSSID will be displayed


    5-linked-fssid.png


Incident Reporting Module

Incident Reporting Module

Fire Recovery USA Integration


Getting Started

You must be licensed for the Incident Reporting module to use this feature.

Fire Recovery USA (link) specializes in recovering the cost of your department's responses to motor vehicle collisions and fires as well as collecting payments for Fire & Life Safety Inspections and permit fees.

To get started:

  1. Sign up with Fire Recovery USA by sending an email to info@firerecoveryusa.com .
  2. After you have your Fire Recovery USA account set up, send an email to support@firestationsoftware.com and request the integration to be enabled.

By default, Fire Recovery USA only bills the following NFIRS incident codes. If you would like to bill other incident codes, please reach out to Fire Recovery USA and ask for additional codes to be enabled.

Default Billed NFIRS Codes
100
110
111
112
113
114
115
116
117
118
120
121
122
123
130
131
132
133
134
135
136
137
138
150
151
152
153
154
155
160
161
162
163
200
210
211
212
213
220
221
222
223
231
240
241
242
243
251
322
323
324
340
341
342
343
350
351
352
353
354
355
356
357
360
361
362
363
364
365
370
371
372
381
400
410
411
412
413
420
422
423
424
430
431
451
460
463
480
481
900


Submit a Call

  1. In Fire Station Desktop, navigate to Incident ReportingEdit Entered Calls. You may need to sign in.
  2. Select the call you want to submit.
  3. At the top of the page, click the "Fire Recovery USA" icon button.

    1-submit-to-fire-recovery.png



NFIRS Call Mapping

Call Details

Apparatus (Each)

Actions Taken

Occupancy (Location)

Persons Involved (Each)

Vehicles Involved (Each)


Quick Call Mapping

Call Details

Apparatus (Each)

Actions Taken

Occupancy (Location)

Vehicles Involved (Each)

Settings & Permissions

These are settings and permissions that can be configured from the Fire Station Admin and Permisssions screens. This is used by department managers to configure and grant access to Fire Station.

Settings & Permissions

Notification Text Messages

You can receive text message notifications from Fire Station when configuring notification groups. To do this, enter the phone number as an email address specifically formatted for your mobile carrier.

Enter your phone number in the following format:

<10 Digit Phone Number>@<Carrier Domain>

The following table lists the carrier domains for various carriers in North America.

Carrier Format
AT&T <10 Digit Phone Number>@txt.att.net
Sprint <10 Digit Phone Number>@messaging.sprintpcs.com
T-Mobile <10 Digit Phone Number>@tmomail.net
Verizon <10 Digit Phone Number>@vtext.com
All Tell <10 Digit Phone Number>@message.alltel.com
Boost <10 Digit Phone Number>@myboostmobile.com
Cellular South <10 Digit Phone Number>@csouth1.com
Centennial Wireless <10 Digit Phone Number>@cwemail.com
Cincinnati Bell <10 Digit Phone Number>@gocbw.com
Cricket Wireless <10 Digit Phone Number>@sms.mycricket.com
Metro PCS <10 Digit Phone Number>@mymetropcs.com
Powertel <10 Digit Phone Number>@ptel.net
Qwest <10 Digit Phone Number>@qwestmp.com
Rogers <10 Digit Phone Number>@pcs.rogers.com
Suncom <10 Digit Phone Number>@tms.suncom.com
Telus <10 Digit Phone Number>@msg.telus.com
U.S. Cellular <10 Digit Phone Number>@email.uscc.net
Virgin Mobile USA <10 Digit Phone Number>@vmobl.com

For example, to enter the phone number (123) 456-7890 on AT&T you would enter: 1234567890@txt.att.net

Settings & Permissions

Incident Reporting Settings

Incident Number Length

By default, incident numbers are only 7 digits long. Incident numbers can be increased to a maximum of 9 digits. To enable/disable this feature:

  1. Sign in to Fire Station Desktop.
  2. In the left menu, select Admin > Manage Settings.
  3. Select the Incident Reporting tab.
  4. On the right side of the panel, select/deselect the checkbox labeled "Allow 9-digit Incident Numbers".
  5. Click the "Save" button at the top of the page.

NFIRS 5.0 only supports 7-digit incident numbers. For this reason NFIRS calls do not support the new 9-digit incident numbers. If you convert a quick call with a 9-digit incident number into a NFIRS call, the NFIRS incident number must be changed to 7-digits before the call can be validated.

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Active911 Integration

The Active911 integration enables you to copy over alert information when creating or editing quick calls in Fire Station Desktop.

Active911 Integration

Configure the Active911 Integration


Manage Your Active911 Connection

You must have Department Manager permissions to make these changes.

Connect to Your Agency

Before using the Active911 integration with Fire Station, you must connect your Active911 agency in the Fire Station Hub. Follow these instructions to complete this step.

  1. Make sure you are currently signed in to Active911. You may sign in by going to https://interface.active911.com.
  2. After signing in to Active911, navigate to https://hub.firestationsoftware.com and sign in with our FSSID.
  3. Click "Integrations" on the left-hand side of the screen.

    CleanShot 2025-05-12 at 10.52.57@2x.png


  4. This screen shows the current status of your Active911 integration. If this is the first time you've come to this page, you will see the current status of the integration is "Not Connected". To connect to Active911 click the "Authorize" button.

    CleanShot 2025-05-12 at 10.54.56@2x.png


  5. Select the Active911 agency that you want to connect with Fire Station and click the "Submit" button.

    CleanShot 2025-05-12 at 11.20.23@2x.png


    If you see an error that says "You are not authorized to create oauth tokens for any agency" make sure you have signed in to Active911 first.
  6. Then click the "Yes" button to grant access for Fire Station to connect with your Active911 agency.

    CleanShot 2025-05-12 at 11.25.11@2x.png


  7. You will be taken back to the Fire Station Hub integration page and you should now see a status of the Active911 integration as "Connected".

    CleanShot 2025-05-12 at 11.36.05@2x.png

Active911 is now connected to Fire Station. The connection must be renewed every year. You can see the connection's expiration date from the Fire Station Hub or by viewing your agency in Active911.

CleanShot 2025-05-12 at 11.43.22@2x.png

When the expiration date comes, simply sign in to Active911 first then come back to the Fire Station Hub and click “Authorize” again.

The next step is to map your Active911 devices to Fire Station personnel records. Follow the instructions below to finish the setup process.


Map Responders

You must have Department Manager permissions to make these changes.

  1. In a browser, navigate to https://hub.firestationsoftware.com . You may need to sign in.
  2. In the left menu select "Integrations".
  3. Click the "Manage" button on the right side of the Active911 box.
  4. Click the "Map Responders" button at the top of the page.

    2-disconnect.png


  5. You devices from Active911 will begin syncing if they have not already been synced. Click the "Sync Devices" button near the top of the modal dialog to refresh the list again.

    4-syncing.png


  6. For each device you want to map, select the personnel record you want to use as the responder.

    5-map.png


  7. Click the "Save" button at the bottom of the modal dialog.

You do not need to map every device. You can also map the the same personnel record to multiple devices.

6-map-result.png


Disconnect Your Agency

If you want to stop using the Active911 integration, you can disconnect your agency.

  1. In a browser, navigate to https://hub.firestationsoftware.com . You may need to sign in.
  2. In the left menu select "Integrations".
  3. Click the "Manage" button on the right side of the Active911 box.
  4. Click the "Disconnect" button at the top of the page.
  5. Click the "Disconnect" button at the bottom of the modal dialog to confirm your decision.

2-disconnect.png

3-disconnect-modal.png

Active911 Integration

Use the Active911 Integration

 


Grant Permission to Link Calls

 

You must have Can Manage Permissions permissions to make these changes.

  1. Sign in to Fire Station Desktop.
  2. In the left menu, select Admin Manage Permissions.
  3. Select the name of the person you want to update.
  4. Select the Active911 tab. You may need to use the arrows on the right to scroll over to this tab.
  5. Check off "Can Link Alerts to Calls".
  6. Click the "Save" button at the top of the page.

1-permissions.png

Link an Alert to a Quick Call

You must have Can Link Alerts to Calls permissions to use this feature.

  1. Sign in to Fire Station Desktop.
  2. In the left menu, select Incident Reporting Enter New Quick Call.
  3. Click the "Link Active911 Alerts" button at the top of the page. Alerts for the last 30 days are displayed in the modal dialog.

    2-link-alerts.png


  4. Select an alert from the list to view the details from Active911.

    3-select-alert.png



  5. Click the "Add to Call" button at the bottom of the modal dialog.

Alert information is copied to the Call Info tab:

Any mapped responders responded to this alert, they are added as attendees on the Apparatus/Personnel tab.

4-details-copied.png

5-attendees-copied.png

Appendix

Appendix

Security Requirements

This article provides a summary of the security requirements necessary when using Fire Station Desktop.

Networking Requirements

The following network services are used by Fire Station Desktop:

This list is subject to change.