Any member of your department that previously had the *Can Edit Non-Emergency Events* permission has been **automatically** granted the *Can Submit Non-Emergency Events* and *Can Delete Non-Emergency Events* permission, thus enabling all functionality of non-emergency events in Fire Station online.
Printing a non-emergency event is also available online. The styling of this report has been updated to be similar in style to printed NERIS reports, but all the same information is there as in the Windows application. It looks like this online: [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-11/swqimage.png) #### Updated Validation for Structure Fire NERIS Calls In accordance with changes made to NERIS, when all aid on a call is *SUPPORT\_AID* and the direction is *GIVEN*, if the call is a structure fire the alarm and suppression sections on the *Fire* tab are **no longer required.** Previously, as a workaround, selecting *Not Applicable* in the *Presence* field was required. Fire Station has been updated to no longer show the *Required* label on sections that aren't required after the NERIS update. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-11/ZIzimage.png) Fire Station will still show an error when validating a NERIS call for structure fires where there is no aid, or **not all the aid is support aid given.** [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-11/image.png) #### *EMS* Option for Non-FD Aid A new option for *EMS* has been added when specifying the type of Non-FD on the NERIS *Basic* tab. This option should only be used if your department does **not** provide patient care or transport and EMS aid was received. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-11/cbfimage.png) # October 28th, 2025 This release adds new functionality to the Fire Station online NERIS Incident Reporting module. #### NERIS No Activity Reports You may now submit No Activity Reports to NERIS directly from Fire Station. Users with the *Manage NERIS No Activity Reports* permission, which is also new, can create and delete No Activity Reports.This permission has been enabled automatically for all people with the *Can Manage Settings* permission.
[](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-15-at-13-17-02-at-2x.png) Turning this permission on allows you to access the new *NERIS No Activity Reports* page in the *Incident Reporting* menu. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-15-at-13-20-18-at-2x.png) Accessing this link will take you to the new *No Activity Reports* page. You will see a list of No Activity Reports that have been previously submitted. Clicking the *Submit a No Activity Report* button allows you to send new reports to NERIS. Clicking the *Delete Report* button allows you to delete the No Activity Report in both NERIS and Fire Station. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-15-at-13-38-31-at-2x.png) #### Release Notes in Fire Station Similar to how the Windows application worked, there is now a *What's New?* page available in the main menu (right beneath the *Home* page link). This page shows the latest release notes and will be constantly updated as Fire Station is updated. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-16-at-15-42-45-at-2x.png) #### Improvements While Editing NERIS Units The *Type* dropdown used to create/update NERIS units from Fire Station has been updated to include more details to help you select the correct option: [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-17-at-10-08-14-at-2x.png) When a value is selected, details about the selected type are shown: [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-17-at-10-09-10-at-2x.png) And, lastly, the *Type* displayed on the station details has been updated to show the value matching the dropdown in the modal: [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-17-at-10-13-20-at-2x.png) ### *Include in Payroll* Configuration It is now possible to disable the *Include in Payroll* field when adding personnel to a NERIS call. Previously this was enabled for all departments. A new option on the *Other* tab of the *NERIS Settings* page has been added to control this field: [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-17-at-11-02-17-at-2x.png) If you have never used the *Include in Payroll* field, this option will be set to *No* and you will no longer see the field. If you have used this field before, this option will be set to *Yes* and you will continue to see the field. You may always come back to these settings to enable or disable the *Include in Payroll* field as needed. If you set *Show Include in Payroll* to *No*, all personnel will be included in the payroll report **regardless** of the previously selected value in *Include in Payroll*; however, disabling the field does **not** delete any previously entered values. If you re-enable the field, any previously selected options will be retained. #### Updated Tactic Timestamps Layout The layout of the *Tactic Timestamps* section of NERIS calls has been updated to look like this: [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-17-at-12-37-26-at-2x.png) When printing a NERIS call with tactic timestamps, the timestamp layout has also been updated to match. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-17-at-12-55-08-at-2x.png) #### Leading Zeros in Dispatch Center IDs A bug has been corrected that prevented entering leading zeroes in the **default** *Dispatch Center ID* that is configured under the *Other* tab on the *NERIS Settings* page. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/image.png) #### Errors Printing NERIS Incidents After Deleting Apparatus An error has been fixed where printing a NERIS call that included an apparatus that is now deleted failed. # October 14th, 2025 This deployment introduces small changes and bug-fixes to the NERIS sign-in process. #### Default NERIS Environment - Fixed An issue was found during the initial NERIS setup process where the credentials entered were incorrect. It was found that the NERIS testing environment was being used instead of the live NERIS production environment. This release corrects the issue so that the correct NERIS environment is used. #### NERIS Sign In Screen Improvements The NERIS sign in screen that you see during the initial NERIS setup process has been updated to improve clarity and error handling. The old sign-in screen looked like this: [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-14-at-14-20-58-at-2x.png) The new sign-in screen looks like this: [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-14-at-14-22-32-at-2x.png) The purpose for this change was to make it more obvious that you are entering your NERIS username and password, not your FSSID credentials. There's also a link to the password reset page that NERIS has added, making it easier to recover your NERIS password from Fire Station. We've also corrected an issue where an unexpected error was displayed when the incorrect username or password was entered. Errors during the sign-in process now appear above the sign in button. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-14-at-14-25-46-at-2x.png) # October 13th, 2025 (Internal) #### 🔒 Call Saving Permission There is a new permission to enable detailed call save logging for a particular user. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-13-at-13-19-55-at-2x.png) #### 🔒 Pending Save Clearing There is a new button to clear the pending changes, and other related call editing state, for admin users. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-13-at-13-21-57-at-2x.png) [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-13-at-13-23-15-at-2x.png) # October 13th, 2025 Improvements and new features for Fire Station's online NERIS Incident Reporting module are being deployed on Monday, October 13th, 2025. These changes are **available automatically, without installing any updates.** #### Errors When Saving NERIS Calls - Fixed We have received various reports of errors happening when editing NERIS calls. The source of these errors have been tracked down to periodic and temporary network re-connections. We have corrected the issue and have deployed the changes required to fix these problems. If your department continues to see errors while editing NERIS calls, please continue to reach out to our support team for help. #### Improved Map Editing The map that you see while entering a NERIS call location has been updated to fix errors occurring when moving the pin from a previously selected location. We continue to support entering exact GPS coordinates, what3words addresses, and street addresses. You may also choose a call location by clicking a point on the map. This is the old map editor: [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-13-at-11-07-06-at-2x.png) This is the updated map editor: [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-13-at-13-14-09-at-2x.png) #### NERIS Submission to Fire Recovery USA With this release, we now have early support for submitting NERIS calls to Fire Recovery USA. This feature is enabled if your department has previously submitted NFIRS calls to Fire Recovery USA in the Windows application. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-13-at-13-16-00-at-2x.png) The first time you submit a NERIS call to Fire Recovery USA you will be guided through the necessary setup process. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-10/cleanshot-2025-10-13-at-13-17-38-at-2x.png) If you encounter any issues during the submission process, or if you need help submitting NERIS calls to Fire Recovery USA, please reach out to our support team. {{@175}} # October 1st, 2025 Starting today, all departments using Cloud Data Hosting and the Incident Reporting module may now access Fire Station online which includes support for NERIS calls. # Fire Station Desktop - Version 4.12.0.2 This release fixes the Expired Items Notification Service and the Apparatus Checks Notification Service that fail to start in versions 4.12.0.0 and 4.12.0.1. If you see the following error message when signing into Fire Station, and you have updated to Version 4.12, this release should fix this error: [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-06/image.png) # Fire Station Desktop - Version 4.12.0.1 This release fixes errors that you may have received when editing calls or viewing your frequent flier list when entering a new Quick Call. The error that was fixed is would show a message like this: [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-05/cleanshot-2025-05-27-at-21-12-11-at-2x.png) # Fire Station Desktop - Version 4.12.0.0 **June 2025** - Version 4.12.0.2 of Fire Station Desktop has been released, fixing error messages that appear indicating that the notification services are not running when signing into Fire Station after updating to Version 4.12. --- **May 2025** - We are happy to announce the following changes have been made to *Fire Station Desktop* and the *Fire Station+* online platform. All of these changes are available to your department if you have an active license and use Cloud Data Hosting. --- ### Fire Station+ Incident Reporting The Incident Reporting functionality for *Fire Station+* enables your department to enter NFIRS incidents online using an improved call editor. This editor supports partials saves and calls entered online are pushed to the *Fire Station Desktop* call list once complete. This feature has been available in beta for a few months, but it is now **generally available.** [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-05/cleanshot-2025-05-12-at-15-55-09-at-2x.png) To access the online *Fire Station+* Incident Reporting, sign in to the Fire Station Hub using your FSSID at [hub.firestationsoftware.com](https://hub.firestationsoftware.com) and select "Incident Reports" from the drop-down menu at the top. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-05/cleanshot-2025-05-12-at-15-53-27-at-2x.png) This feature has been enabled for all departments that have an active license that includes the incident reporting module and Cloud Data Hosting. For more information, see the *Fire Station+* User Guide: [Enter an Incident Report](https://docs.firestationsoftware.com/books/fire-station-user-guide-NOs/page/enter-an-incident-report "Enter an Incident Report") --- ### Database Connection Issues Fixed We have seen a number of issues caused by the database connection being reset while *Fire Station Desktop* is open. The latest version of *Fire Station Desktop* introduces a series of bug-fixes to address this issue. If you are using Fire Station Desktop and the database connection is lost you will see a message indicating that the connection is being re-established. Also, **no data will be lost** once the connection has been restored. If you are filling out a call and this happens, the call information you already entered will be preserved. [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-05/cleanshot-2025-05-12-at-15-39-38-at-2x.png) Be sure to install *Fire Station Desktop* **Version 4.12** to get this update. This version has been made available to all departments with an active license. --- ### Active911 for Quick Calls Our integration with the Active911 services allows you to import alert details when entering quick calls from *Fire Station Desktop*. This feature has been available in beta for a few months, but it is now **generally available.** [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-05/cleanshot-2025-05-12-at-15-29-02-at-2x.png) If your department is using Active911 and you want to enable this feature, please reach out to our support team by sending an email to| *Light* [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-05/image.png) | *Dark* [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-05/cleanshot-2025-05-12-at-16-29-06-at-2x.png) | *High Contrast* [](https://docs.firestationsoftware.com/uploads/images/gallery/2025-05/cleanshot-2025-05-12-at-16-31-01-at-2x.png) |