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Manage Department Personnel

Invitations

You need Department Manager permissions to make these changes

Invite People to Your Department

You can invite new members to your department by sending an invitation.

  1. On a browser, go to https://hub.firestationsoftware.com. You may need to sign in.
  2. In the left menu click Invitations in the Personnel section.
  3. Click "Invite Member" 
    • Alternatively, click the "Invite" shortcut in the top bar.
  4. Enter one or more email addresses, check off the permissions you want to assign, and click "Send Invitation".

Invitation links last for 7 days. Invitations can be resent, even if they have expired, and the expiration will be extended to 7 days from the update.

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If you have Cloud Data Hosting, you can send invitations by selecting a Fire Station firefighter. The firefighter must be active, have an email, and not be linked to an FSSID.

Resend or Delete Invitations

Unaccepted invitations are listed in the Pending Invitations. To resend an invitation, click the "Resend" button on the right, and to delete an invitation, click the "X" circle icon on the left.

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Members

You need Department Manager permissions to make these changes

Managers can browse the list of members and search for them by name or email. To manage a member, click one of the rows in the search results.

View a Department Member

  1. On a browser, go to https://hub.firestationsoftware.com. You may need to sign in.
  2. In the left menu click Members in the Personnel section.
  3. Use the search box to filter by name or email.
  4. When you have found the person you are looking for, click in their row to view their detailed information.

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Reset Member Passwords

  1. Follow the steps above to find a department member.
  2. Click "Send Password Reset" under the name of the member.

Remove a Member From Your Department

  1. Follow the steps above to find a department member.
  2. Click "Remove Member" under the name of the member.

When a member is removed, they will still have their FSSID, but they will not be able to access your department the next time they sign in. If they are currently signed in, they will still be able to access your department until they sign out, or their session expires.

In Fire Station desktop, personnel information is saved in firefighter records.


For departments using Cloud Data Hosting (CDH), some Fire Station+ apps, such as Apparatus Checks, require this personnel information to be linked to a member before they can use the app. To link a member to a firefighter:

  1. Navigate to the member's detail page.
  2. Click Edit in the Fire Station Firefighter section.
  3. Search by name or FDID, select the personnel record and click Save.


Note for Self-Hosted Departments:

If you use Microsoft Access for your database, the Department Hub cannot be used to link members to firefighters since it has no connection to your database. Instead, you must use Fire Station desktop to search for department members and link them to personnel.

This feature will be available once the Stage 2 changes are rolled out to your department.


Manage Member Permissions

  1. Follow the steps above to find a department member.
  2. Scroll down to the Permissions section and click the "Manage" button on the right.
  3. Toggle any permissions on or off and click "Save".

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The permissions you see in the list depend on the software features that are licensed to your department.

Reset a Member Password

To reset a member's password:

  1. Navigate to the member's detail page.
  2. Click Send Password Reset below the name of the member.


The email will be automatically sent.



Remove a Member from the Department

To remove a member:

  1. Navigate to the member's detail page.
  2. Click Remove Member below the name of the member.


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