October 13th, 2025

Improvements and new features for Fire Station's online NERIS Incident Reporting module are being deployed on Monday, October 13th, 2025. These changes are available automatically, without installing any updates.

Errors When Saving NERIS Calls - Fixed

We have received various reports of errors happening when editing NERIS calls. The source of these errors have been tracked down to periodic and temporary network re-connections. We have corrected the issue and have deployed the changes required to fix these problems. If your department continues to see errors while editing NERIS calls, please continue to reach out to our support team for help.

Improved Map Editing

The map that you see while entering a NERIS call location has been updated to fix errors occurring when moving the pin from a previously selected location. We continue to support entering exact GPS coordinates, what3words addresses, and street addresses. You may also choose a call location by clicking a point on the map.

This is the old map editor:

This is the updated map editor:

 

NERIS Submission to Fire Recovery USA

With this release, we now have early support for submitting NERIS calls to Fire Recovery USA. This feature is enabled if your department has previously submitted NFIRS calls to Fire Recovery USA in the Windows application.

[Fire Recover USA Submission]

The first time you submit a NERIS call to Fire Recovery USA you will be guided through the necessary setup process.

[SETUP PHOTO]

If you encounter any issues during the submission process, or if you need help submitting NERIS calls to Fire Recovery USA, please reach out to our support team.