Configure the Active911 Integration

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Manage Your Active911 Connection

You must have Department Manager permissions to make these changes.

Connect to Your Agency

Before using the Active911 integration with Fire Station, you must connect your Active911 agency in the Fire Station Hub. Follow these instructions to complete this step.

1. InMake asure browser,you navigateare currently signed in to Active911. You may sign in by going to https://interface.active911.atlassian.net/wiki/spaces/AED/pages/1866661961/Personal+Test+OAuth+Token+Generationcom.
   
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2. After need to signsigning in to your Active911 account.
3. Follow the instructions in the Setup and Generating a Refresh Token sections at the link above to generate a refresh token. You will need to check off the following scopes:
   • read_agency
   • read_alert
   • read_response
   • read_device
4. Copy the refresh token for later.
   • One good way to do this is to print the page as a PDF.
5. Send the refresh token to our support team (support@firestationsoftware.com). We recommend you send this information securely.
6. Once our support team has configured your connection, we will notify you.
7. In a browser,Active911, navigate to https://hub.firestationsoftware.com and sign in with our FSSID.
8. Click "Integrations" on the left-hand side of the screen.
   
   

   

   
   
9. This screen shows the current status of your Active911 integration. If this is the first time you've come to this page, you will see the current status of the integration is "Not Connected". To connect to Active911 click the "Authorize" button.
   
   

   

   
   
10. Select the Active911 agency that you want to connect with Fire Station and click the "Submit" button.
    
    

    

    
    If you see an error that says "You are not authorized to create oauth tokens for any agency" make sure you have signed in to Active911 first.
    
11. Then click the "Yes" button to grant access for Fire Station to connect with your Active911 agency.
    
    

    

    
    
12. You will be taken back to the Fire Station Hub integration page and you should now see a status of the Active911 integration as "Connected".
    
    

    

Active911 is now connected to Fire Station. The connection must be renewed every year. You maycan see the connection's expiration date from the Fire Station Hub or by viewing your agency in Active911.

When that expiration date comes, simply come back to this Integrations page in the Hub and click the "Authorize" button again. You'll need to sign in.in

Into Active911 first, just like you did during the leftinitial menusetup selectprocess.

"Integrations".

The Younext shouldstep seeis thatto map your agencyActive911 is connected.

Disconnect Your Agency

If you wantdevices to stopFire usingStation personnel records. Follow the Active911instructions integration, you can disconnect your agency.

1. In a browser, navigatebelow to https://hub.firestationsoftware.com . You may need to sign in.
2. Infinish the leftsetup menu select "Integrations".
3. Click the "Manage" button on the right side of the Active911 box.
4. Click the "Disconnect" button at the top of the page.
5. Click the "Disconnect" button at the bottom of the modal dialog to confirm your decision.

process.

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Map Responders

You must have Department Manager permissions to make these changes.

You can link personnel records from Fire Station Desktop to your Active911 devices. Mapping a device responder means they will be added to the call if they respond to an alert in Active911 when you link that alert to call.

1. In a browser, navigate to https://hub.firestationsoftware.com . You may need to sign in.
2. In the left menu select "Integrations".
3. Click the "Manage" button on the right side of the Active911 box.
4. Click the "Map Responders" button at the top of the page.
   
   

   

   
   
5. You devices from Active911 will begin syncing if they have not already been synced. Click the "Sync Devices" button near the top of the modal dialog to refresh the list again.
   
   

   

   
   
6. For each device you want to map, select the personnel record you want to use as the responder.
   
   

   

   
   
7. Click the "Save" button at the bottom of the modal dialog.
   

You do not need to map every device. You can also map the the same personnel record to multiple devices.

 

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Disconnect Your Agency

If you want to stop using the Active911 integration, you can disconnect your agency.

1. In a browser, navigate to https://hub.firestationsoftware.com . You may need to sign in.
2. In the left menu select "Integrations".
3. Click the "Manage" button on the right side of the Active911 box.
4. Click the "Disconnect" button at the top of the page.
5. Click the "Disconnect" button at the bottom of the modal dialog to confirm your decision.