What's New
May 2025 - We are happy to announce the following changes have been made to Fire Station Desktop and the Fire Station+ online platform. All of these changes are available to your department if you have an active license and use Cloud Data Hosting.
Fire Station+ Incident Reporting
The Incident Reporting functionality for Fire Station+ enables your department to enter NFIRS incidents online using an improved call editor. This editor supports partials saves and calls entered online are pushed to the Fire Station Desktop call list once complete. This feature has been available in beta for a few months, but it is now generally available.
To access the online Fire Station+ Incident Reporting, sign in to the Fire Station Hub using your FSSID at hub.firestationsoftware.com and select "Incident Reports" from the drop-down menu at the top.
This feature has been enabled for all departments that have an active license that includes the incident reporting module and Cloud Data Hosting. For more information, see the Fire Station+ User Guide: Enter an Incident Report
Database Connection Issues Fixed
We have seen a number of issues caused by the database connection being reset while Fire Station Desktop is open. The latest version of Fire Station Desktop introduces a series of bug-fixes to address this issue. If you are using Fire Station Desktop and the database connection is lost you will see a message indicating that the connection is being re-established. Also, no data will be lost once the connection has been restored. If you are filling out a call and this happens, the call information you already entered will be preserved.
Be sure to install Fire Station Desktop Version 4.12 to get this update. This version has been made available to all departments with an active license.
Active911 for Quick Calls
Our integration with the Active911 services allows you to import alert details when entering quick calls from Fire Station Desktop. This feature has been available in beta for a few months, but it is now generally available.
If your department is using Active911 and you want to enable this feature, please reach out to our support team by sending an email to support@firestationsoftware.com or by giving us a call at (888) 809-2673 ext. 2
NERIS Support (Alpha)
We are happy to announce that support for entering NERIS incidents from the Fire Station Online Platform is now available for early testing. There's a lot of exciting things coming to support everyone as we transition to NERIS based incident reporting. NERIS incidents will be entered from our new online application using the web browser on your computer, tablet or phone. With Cloud Data Hosting, this new platform works seamlessly with your existing department records and the Fire Station Desktop application.
Here's what it looks like so far:
We've also been working to adapt the desktop layout to a phone in ways that are as familiar as possible. For example, here's the main menu on a phone-sized screen:
And, as you view the pages the menu collapses like so:
We've also included support for some different color schemes:
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Light
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Dark
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High Contrast
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NERIS Incidents can be entered directly in Fire Station then validated and pushed directly to NERIS. The integration works with both the NERIS Testing environment and the NERIS Production environment, though your department can only be connected to one NERIS department/environment at a time. You enter a NERIS incident by clicking "Enter New NERIS Call" under "Incident Reporting"...
And you edit existing NERIS incidents, that have been entered from Fire Station, by clicking "Edit Entered Calls".
Clicking through the tabs takes you to different modules and sections of the NERIS incident. We've also included support for editing map geometries (for the NERIS location and exposure modules) directly from Fire Station.
NERIS units map to your Fire Station apparatus...
And you can add personnel to NERIS incidents.
The entire NERIS incident can be edited from a phone as well. The layout adapts to the screen you are using. The tabs collapse and you can swipe left and right to get to the tab you need.
The same reports you run from Fire Station Desktop can also be run from the online platform. When you run a report online it shows NERIS incidents in addition to NFIRS Incidents and Quick Calls entered from the desktop app. NERIS is available online, but you can also fall back to using the desktop application to work with you NFIRS and Quick Calls. In this way you can try out NERIS online while still retaining access to NFIRS/Quick Calls in the desktop application.
Generating reports as Excel spreadsheets has also been added.
Oh, and one other thing: editing NERIS calls online saves as you fill out the report and multiple people may fill out a report at the same time. Changes are synchronized, in real time, across all the devices currently viewing a report. If someone is typing in a field you will see their name and a border around the field.
That's it for now. We are still on the road to finishing our NERIS integration and we'd love to have your help. The NERIS functionality shown above is available for testing on a limited basis. If you would like to try out our NERIS functionality, please contact us by sending an email to us at support@firestationsoftware.com or by giving us a call at (888) 809-2673 ext. 2
Further Bug Fixes
These are releases to Fire Station Desktop that have been made since the initial 4.12.0.0 release: