What's New
October 14th, 2025
This deployment introduces small changes and bug-fixes to the NERIS sign-in process.
Default NERIS Environment - Fixed
An issue was found during the initial NERIS setup process where the credentials entered were incorrect. It was found that the NERIS testing environment was being used instead of the live NERIS production environment. This release corrects the issue so that the correct NERIS environment is used.
NERIS Sign In Screen Improvements
The NERIS sign in screen that you see during the initial NERIS setup process has been updated to improve clarity and error handling.
The old sign-in screen looked like this:
The new sign-in screen looks like this:
The purpose for this change was to make it more obvious that you are entering your NERIS username and password, not your FSSID credentials. There's also a link to the password reset page that NERIS has added, making it easier to recover your NERIS password from Fire Station.
We've also corrected an issue where an unexpected error was displayed when the incorrect username or password was entered. Errors during the sign-in process now appear above the sign in button.
October 13th, 2025
Improvements and new features for Fire Station's online NERIS Incident Reporting module are being deployed on Monday, October 13th, 2025. These changes are available automatically, without installing any updates.
Errors When Saving NERIS Calls - Fixed
We have received various reports of errors happening when editing NERIS calls. The source of these errors have been tracked down to periodic and temporary network re-connections. We have corrected the issue and have deployed the changes required to fix these problems. If your department continues to see errors while editing NERIS calls, please continue to reach out to our support team for help.
Improved Map Editing
The map that you see while entering a NERIS call location has been updated to fix errors occurring when moving the pin from a previously selected location. We continue to support entering exact GPS coordinates, what3words addresses, and street addresses. You may also choose a call location by clicking a point on the map.
This is the old map editor:
This is the updated map editor:
NERIS Submission to Fire Recovery USA
With this release, we now have early support for submitting NERIS calls to Fire Recovery USA. This feature is enabled if your department has previously submitted NFIRS calls to Fire Recovery USA in the Windows application.
The first time you submit a NERIS call to Fire Recovery USA you will be guided through the necessary setup process.
If you encounter any issues during the submission process, or if you need help submitting NERIS calls to Fire Recovery USA, please reach out to our support team.