What's New
May 2025 - We are happy to announce the following changes have been made to Fire Station Desktop and the Fire Station+ online platform. All of these changes are available to your department if you have an active license and use Cloud Data Hosting.
Active911 for Quick Calls
If your department uses Active911, our integration allows you to import Active911 alert details when entering quick calls from Fire Station Desktop. This feature has been available in beta for a few months, but it is now generally available.
For more information about how to enable this integration, check out the getting started guide in our Fire Station Desktop user guide: Configure the Active911 Integration
Database Connection Issues Fixed
We have seen a number of issues caused by the database connection being reset while Fire Station Desktop is open. The latest version of Fire Station Desktop introduces a series of bug-fixes to address this issue. If you are using Fire Station Desktop and the database connection is lost you will see a message indicating that the connection is being re-established. Also, no data will be lost once the connection has been restored. If you are filling out a call and this happens, the call information you already entered will be preserved.
Be sure to install Fire Station Desktop Version 4.12 to get this update. This version has been made available to all departments with an active license. If you department has disabled automatic updates, you may release this update to your department by signing in to the Fire Station Hub and selecting the new version under "Fire Station" > "Settings" and clicking the "Configure" button in the "Software Updates" section.
Fire Station+ Incident Reporting
The Incident Reporting functionality for Fire Station+ enables your department to enter NFIRS incidents online using an improved call editor. This editor supports partials saves and calls entered online are pushed to the Fire Station Desktop call list once complete. This feature has been available in beta for a few months, but it is now generally available.
To access the online Fire Station+ Incident Reporting, sign in to the Fire Station Hub using your FSSID at hub.firestationsoftware.com and select "Incident Reports" from the drop-down menu at the top.
This feature is available to all departments that have an active license and use Cloud Data Hosting. For more information, see the Fire Station+ User Guide: Enter an Incident Report
NERIS Support (Alpha)
We are happy to announce that support for entering NERIS incidents from the Fire Station Online Platform is now inavailable for early testing. There's a lot of exciting things coming to support everyone as we transition to NERIS based incident reporting. NERIS incidents will be entered from our new online application using the earlyweb stagesbrowser ofon testing.your computer, tablet or phone. With Cloud Data Hosting, this new platform works seamlessly with your existing department records and the Fire Station Desktop application.
Here's what it looks like so far:
We've also been working to adapt the desktop layout to a phone in ways that are as familiar as possible. For example, here's the main menu on a phone-sized screen:
And, as you view the pages the menu collapses like so:
We've also included support for some different color schemes:
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Light
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Dark
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High Contrast
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Also, Quick Calls are not going away. They will still be available for incidents that don't need to be entered in NERIS and for department that will not be using NERIS. They can be used as they have always been from Fire Station Desktop, but they will also be added to the online platform.
If you would like to try out our NERIS functionality, please contact us by sending an email to us at support@firestationsoftware.com or by giving us a call at (888) 809-2673 ext. 2