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You can receive text message notifications from Fire Station when configuring notification groups. To do this, enter the phone number as an email address specifically formatted for your mobile carrier. Enter your phone number in the following format: <10 Dig...

Fire Station Desktop Rolled out September 5th, 2024 Active911 Integration Beta Link devices to personnel and copy alert information to quick calls. Requires the Incident Reporting Module and CDH. If you are interested in participating in beta testing thi...

Welcome to Fire Station Software! Use these links to access the user guide: Fire Station Desktop User Guide Fire Station+ (Online) User Guide

Personnel Module - Adding Ranks/Adding Personnel in the desktop software Personnel -> Manage Ranks Rank Field. Enter a new rank. Set the ISO Rank, Officer in Charge and display order. Save when complete. Personnel -> Manage Personnel Click the ...

Follow these instructions to connect to your department in NERIS from the Fire Station online platform. This must be completed before entering any NERIS incidents. To access the NERIS functionality of Fire Station online, sign in to your Department HUB and se...

Follow these instructions to learn how to enter NERIS incidents from Fire Station's online platform. NERIS incidents are entered into Fire Station as call records. Then the NERIS call record is validated with NERIS and submitted to create the incident in NERIS...

Manage Your Active911 Connection You must have Department Manager permissions to make these changes. Connect to Your Agency Before using the Active911 integration with Fire Station, you must connect your Active911 agency in the Fire Station Hub. Follow th...

  Grant Permission to Link Calls   You must have Can Manage Permissions permissions to make these changes. Sign in to Fire Station Desktop. In the left menu, select Admin > Manage Permissions. Select the name of the person you want to update. Select...

June 2025 - Version 4.12.0.2 of Fire Station Desktop has been released, fixing error messages that appear indicating that the notification services are not running when signing into Fire Station after updating to Version 4.12. May 2025 - We are happy to ann...

This release fixes errors that you may have received when editing calls or viewing your frequent flier list when entering a new Quick Call. The error that was fixed is would show a message like this:

This release fixes the Expired Items Notification Service and the Apparatus Checks Notification Service that fail to start in versions 4.12.0.0 and 4.12.0.1. If you see the following error message when signing into Fire Station, and you have updated to Versio...

Improvements and new features for Fire Station's online NERIS Incident Reporting module are being deployed on Monday, October 13th, 2025. These changes are available automatically, without installing any updates. Errors When Saving NERIS Calls - Fixed We h...

This deployment introduces small changes and bug-fixes to the NERIS sign-in process. Default NERIS Environment - Fixed An issue was found during the initial NERIS setup process where the credentials entered were incorrect. It was found that the NERIS testi...

October 14th, 2025 October 13th, 2025 October 1st, 2025